Job Description

The University Libraries Studios Network consists of spaces that provide access to the tools and technologies used in creation processes for all library patrons. Reporting to the Manager, Studios Media & Lending Services, the Media Studios Technical Support Specialist position will
troubleshoot, repair, and maintain hardware and equipment owned by the University Libraries Studios Network. This role will include supervising student workers as well as responsibilities to provide consultation hours to library patrons and/or teach workshops on behalf of the Studios Network.

All Studios Network positions entail interacting with all patrons of the studios, regardless of race, gender, or status, in a welcoming and friendly manner. Patrons will range from those with no experience with technology to those very familiar with the equipment and software that the Studios provide access to. Please visit the Studios webpages to learn more about the creation tools available in each Studio.

Required Qualifications

-Excellent customer service experience.
-Experience in troubleshooting and maintaining equipment.
-Experience documenting and tracking inventory, ordering, billing, and/or maintenance processes.
-Knowledge of audio, video, photography, and/or media design hardware and software.
-Experience working independently without supervision.

Preferred Qualifications

-Experience in understanding and supporting emerging technologies and hardware.
-Prior experience supervising and training others.
-Demonstrated experience instructing others in the use of technology.
-Experience working in collaborative research environments.
-Proven ability to organize physical spaces and manage logistics of a large number of physical items.

Pay Band

3

Appointment Type

Part-time wage

Salary Information

$16-$17.25/hour dependent on qualifications and experience

Review Date

02/06/24

Additional Information

• The successful candidate will be required to have a criminal conviction check.
• Average 30-34 hours per week to be determined by the supervisor and successful candidate.
• Work schedule will include Saturday and Sunday-12pm-5pm.
• Hours will vary depending on school breaks and holidays.

The University Libraries at Virginia Tech is committed to building a culturally diverse community and strongly encourages applications from women and minorities. We are committed to mentoring and establishing safe spaces, both physical and virtual, where employees from current and historically minoritized groups can thrive.

The members of the University Libraries at Virginia Tech strive individually and collectively to create, sustain, and share inclusive ways of knowing in conscientious community with each other and all the people we serve in every space we shape. In keeping with our and the, the University Libraries commits to build and maintain enduring climates of mutual care, respect, and responsibility.

About Virginia Tech

Dedicated to its motto, Ut Prosim (That I May Serve), Virginia Tech pushes the boundaries of knowledge by taking a hands-on, transdisciplinary approach to preparing scholars to be leaders and problem-solvers. A comprehensive land-grant institution that enhances the quality of life in Virginia and throughout the world, Virginia Tech is an dedicated to knowledge, discovery, and creativity. The university offers more than 280 majors to a diverse enrollment of more than 36,000 undergraduate, graduate, and professional students in eight , a , a college, , and . The university has a significant presence across Virginia, including the in Northern Virginia; the Health Sciences and Technology Campus in Roanoke; sites in Newport News and Richmond; and numerous and . A leading global research institution, Virginia Tech conducts more than $500 million in research annually.