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Job Summary

The Assistant Program Manager/Foreman (APM) manages the overall custodial, floor care and grounds operations for the FBI CRC Facilities and associated buildings (approx. 125,872 cleanable sq. ft. and 59 total acres of landscape). The APM is responsible for covering, as the primary contract POC, during the Program Manager's (PM) absences. The APM is lead Foreman for all Grounds/Landscaping maintenance. The APM supports the PM as needed to ensure corporate policy, process, business and contractual and operational requirements are met. The APM is responsible for managing approx. 7+ employees (2 Janitors, 1 Floor Tech, 2 Grounds Laborers and 1 Pest Controller). The APM is the secondary point of contact and assistant to the PM in Contracting Officer Representative (COR) communications and ensuring COR expectations are met, and other stakeholders such as the Unit Chiefs, and Building Managers remain satisfied with the performance outcome of the total operations (custodial, grounds, floor care, vendor services etc.). Must be able to pass and maintain all required Security Clearances.

Primary Duties

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.These duties and responsibilities will be rated on the Annual Performance Review.

• Provide PM with necessary assistance and support to ensure the COR remains satisfied with the overall performance delivery of the contract. Work to resolve complaints, issues, and other concerns from the COR.

• Purchase, monitor, and manage all operational supply inventories.

• Train, coach, and manage all direct reports and subordinates to ensure work schedules are being followed, responsiveness to service requests is adequate, and safe, continuous quality cleaning and floor care/restoration standards are achieved.

• Assist the PM in their absence to ensure continuity of overall operations (custodial, recycling, floor care) are maintained and consistent with the PM and the COR's expectations.

• Perform daily, weekly and monthly quality control inspections in accordance with contract cleaning frequencies/scheduling and requirements. Provide PM monthly quality control reports.

Additional Responsibilities

• Perform planning, revising and creation of work schedules as necessary (cleaning, and floor care).

• Monitor use, maintenance, and repair of cleaning and floor care supplies and equipment.

• Perform cost benefit analysis from supply and equipment vendors to help meet PM's budget forecast requirements and ensure gross margins are achieved.

• Continuously review the Statement of Work contract to ensure requirements are being met.

• Assess and seek out potential in all employees to ensure close evaluation of performance and provide recommendations to PM for position/building/team assignments and/or internal promotions.

• Manage and control the equipment and expendable purchasing, inventory and finances through coordinated invoice review and approval with the PM.

• Create, revise, and submit ongoing work schedules, and provide ongoing guidance and training to the custodial and floor care supervisors and teams, in accordance with the contract requirements.

• Perform other responsibilities as assigned.

Qualifications: Education, Experience and Certification(s)

• Must be able to pass and maintain a DoD Secret Security Clearance required.

• High school diploma or General Education Development (GED) required.

• Cleaning Industry Management Standard (CIMS) certification preferred.

• 4+ years of grounds maintenance knowledge and experience required.

• 4+ years of custodial knowledge and experience required.

• 4+ years of floor care/restoration knowledge and experience required.

• Valid driver's license and good motor vehicle record (MVR) required

Knowledge, Skills and Abilities

• Must be able to work with people internally and externally at all levels of an organization is required.

• Proficiency in Microsoft Office skills is required.

• Excellent oral/verbal communication and time management skills.

• Detail-oriented and able to carry out work with the highest levels of accuracy.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, talk, hear, stand, and walk. The employee could frequently lift or move cleaning supplies and equipment, up to 75 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the employee is occasionally exposed to outside weather conditions. The noise level in the environment is generally loud.

What We Offer - for Benefit Eligible Employees May Include:

Because ServiceSource hires the best people, we work hard to provide benefits that make their lives better, so we offer a comprehensive benefit program which features:

• Health coverage for you and your family through Medical, Dental, and Vision plans.

• Financial protection with 100% company paid Disability, Life, Accidental Death & Dismemberment insurance.

• A 403(b)-Retirement plan in which the company matches dollar for dollar on a generous percentage matching up to 3% of your contribution.

• Tax advantages through Flexible Spending and Health Savings accounts that allow you to pay for specific healthcare and dependent care expenses with pre-tax dollars.

• To help you manage your work and life needs, we offer an Employee Assistance Program, Wellness Program, and Tuition Assistance.

• A generous paid time-off program in which the benefits increase based on your tenure with the company.

ServiceSource is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity and Affirmative Action Employer, making decisions without regard to race, color, religion, sex, national origin, age, veteran status, disability, or any other protected class. If accommodation is needed in the application process, arrangements can be made with the local regional office .We are an E-Verify Employer and a drug-free workplace. Pre-employment background checks are required for all employment positions.

PAY TRANSPARENCY POLICY STATEMENT:

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information