Manage the resolution of customer tickets according to established Service Level Requirements (SLRs) Basic Qualifications US Citizen DoD Secret Clearance HS diploma with 4+ years of prior relevant experience Valid DoD 8570 IAT Level II Security+ or higher Certification Must demonstrated expertise in IT Enterprise Operations Experience with Microsoft Windows OS, version 10

This position has primary responsibility to support the various SICK Services and Products throughout North America. RESPONSIBILITIES Provide amazing customer service by effectively managing customer expectations. Support the various Services Organization programs. Build support structures and populate with SICK equipment. Requires the use of hand tools and basic construc

Duties WHAT IS THE CRIMINAL INVESTIGATION DIVISION? A description of the business units can be found at Vacancies will be filled in the following specialty areas CI Tech Operations and Investment Services The following are the duties of this position at the full working level. Drafts project plans for multifunctional development projects in software analysis, design, deve

Own Your Career We deliver unparalleled opportunities to drive your career advancement and we have a rewarding employee culture to support it. Now is the time to truly own your career and deliver real value to some of the world's most valuable Fortune 100 brands, growth companies transforming their industries, and mid market firms that need help navigating the defining mo

Configures and troubleshoots PC and Mac hardware and software, mobile devices, printers, and applications such as Outlook, Microsoft 365, Windows10, macOS, etc. Meets with teammates and department management regarding assignments, progress, and patterns/trends relating to end user needs Assist other IT staff with testing applications and processes using Microsoft Intune H

Develops and analyzes functional and cross functional requirements and designs documentation. Provides subject matter expertise and support to clients. Monitors products and services throughout the life cycle. Serves as a liaison between clients and the project team, captures supplementary specifications not included in client requirements, and logs and tracks requirement

Create, manage and maintain all Documentation, Policy, Procedures and Training activities which include, but are not limited to, updates to the System Development Life Cycle Guide, Systems Interface Guides, Security Guides and Procedures, and Standard Operating Procedures and Desk Guides. Able to develop, prepare and maintain functional, configuration and system documenta

organization and maintenance of curriculum data in course control documents and BNH advisor through the lifecycle of the program's transition in phase; and standards planning, documentation, and quality assurance support to the Instructional Systems Design team. Duties will include Supporting program planning activities and consultation with project leadership in preparat

As a Software Support Analyst, you will provide support to our federal government customer. Provide Tier 2 support to customers who are having issues using our platform. This includes daily phone calls and email interactions with customers, troubleshooting across several technologies, and coordination with the engineering team. Create and maintain project and process docu

Background ECHO's Operations Support Coordinator (OSC) plays a vital role in ensuring ECHO's programs efficiently operate at full capacity and remain "audit ready". Reporting directly to the Chief Executive Officer (CEO), this position manages ECHO's Intake process, conducts regular audits to identify missing items, maintains documentation through ECHO's electronic health

organization and maintenance of curriculum data in course control documents and BNH advisor through the lifecycle of the program's transition in phase; and standards planning, documentation, and quality assurance support to the Instructional Systems Design team. Duties will include Supporting program planning activities and consultation with project leadership in preparat

802 Delaware Avenue (18052), United States of America, Wilmington, Delaware Principal Support Associate, Google Workspace This role will provide onsite customer support for a geographically dispersed enterprise workforce. Responsible for providing technology support operations including, but not limited to, end user support, IT incident Management, change management, probl

The Senior Security Operations Lead oversees the centralized coordination of IT Security operations, focusing on security principle of people, processes, and technology to manage and reduce cybersecurity threats and incidents. The has experience in executing and implementing information security strategy to reduce risk, while providing appropriate level of information sec

We are We are a team of IT professionals with varying specialties who are passionate about finding innovative ways to use technology to keep our company competitive and forward leaning. You are A college student currently enrolled in a Bachelors program for Information Technology or Computer Science related field who is looking for real world experience learning and growi

Build and maintain relationships with team members, management, key stakeholders and/or external contacts (vendors, etc.) Diagnose issues through technical analysis of Navy Federal hardware/software; take appropriate action Document operating procedures for installations, configurations and /or administration tasks Formulate and administer equipment maintenance program to